Terms of Service

Operational detail - Documented approach: The following Terms of Service apply to customers who access or transact with gocontigo in the United States.

Acceptable website use

What this means - Plain-language method: Access is conditioned on respectful, lawful use without intrusion attempts, technical interference, or unauthorized copying.

USD pricing, shipping, and taxes

Applicable procedure - Careful provision: All monetary amounts use United States dollars (USD), with free standard US shipping and tax calculated under governing law.

Liability and mandatory rights

Policy explanation - Documented information: Any limitation of liability applies only as far as governing law allows and never removes mandatory consumer protections.

Cancellation and return remedies

Operational detail - Structured reference: The Refund Policy controls returns and exchanges after shipment, while an unshipped order may still be canceled on request.

Order review and acceptance

Order guidance - Practical rule: Every order is subject to acceptance, inventory availability, payment authorization, and fraud review. An obvious error may be corrected, and a declined order receives any refund required by law.

Product information and safe use

Customer standard - Service-led coverage: Product pages aim to describe reusable bottles, mugs, tumblers, lids, and related accessories accurately. Device displays vary, so the instructions supplied for each item control care and safe use.

Merchant identity and contact details

Applicable procedure - Concise direction: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoroute.shop

Phone: 512-947-0602

Physical and return address: 4492 Valley Ln, Rudy, Arkansas, 72952, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).