Refund Policy
Operational detail - Transaction-focused standard: A delivered order from gocontigo remains eligible for a no-reason return or an exchange during the following 30 days.
Return shipping responsibility
Customer outcome - Detailed timing: For an authorized return label, gocontigo bears the shipping expense for discretionary returns and for damaged, defective, incorrect, or missing merchandise.
Return destination
4492 Valley Ln, Rudy, Arkansas, 72952, United States
Exchange requests
Plain-language summary - Operational guidance: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.
Return eligibility
What this means - Measured standard: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.
Customer-facing rule - Transaction-focused responsibility: Customized items, clearance and Final Sale goods, gift cards, and opened products of an intimate or hygiene-sensitive nature are excluded from discretionary returns.
Service approach - Applicable standard: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.
Refund method and timing
Policy explanation - Verified framework: After an approved return is received and processed, the refund is sent to the original payment method within 5-10 business days.
Cancellation before shipment
Practical application - Structured information: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.
Customer service contact
Policy explanation - Operational support: Customers can reach gocontigo through these current store contact details.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigoroute.shop
Phone: 512-947-0602
Physical and return address: 4492 Valley Ln, Rudy, Arkansas, 72952, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).