FAQ

What return and exchange choices are available?

How we apply this - Concise requirement: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

Can the same care instructions be used for every product?

Storefront practice - Reliable requirement: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

What delivery schedule should I expect?

How we apply this - Outcome-based clarification: Allow 1-2 business days before dispatch and approximately 4-6 business days for delivery after shipment.

Is every shipment trackable?

Service note - Accessible framework: We provide trackable shipment details after dispatch and carrier handoff.

What happens if I request cancellation after shipment?

Service approach - Store-specific framework: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

When is an approved refund issued?

Practical application - Concise expectation: Approved refunds are issued back to the order's original payment source in 5-10 business days.

How do I reach customer service?

Plain-language summary - Everyday framework: Email support@gocontigoroute.shop or call 512-947-0602 Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Which locations can receive an order?

How we apply this - Consistent response: Shipping outside the United States is not offered; all US orders include free standard delivery.

Business and support information

Storefront practice - Store-specific responsibility: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoroute.shop

Phone: 512-947-0602

Physical and return address: 4492 Valley Ln, Rudy, Arkansas, 72952, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).