Shipping Policy

Working rule - Measured reference: US customers receive free standard delivery from gocontigo; shipping to addresses outside the United States is not offered.

Taxes

Service commitment - Consistent commitment: Tax charges, when legally required, are determined during checkout.

Shipment tracking

Store process - Focused direction: Customers receive tracking information once the shipment enters the carrier network, although activation may not be immediate.

Address corrections and cancellation

Practical application - Current approach: Address and cancellation requests must reach customer service before carrier handoff; later requests are governed by the Refund Policy.

Processing and transportation estimates

Storefront practice - Operational coverage: The fulfillment team normally needs 1-2 business days before dispatch; transportation then generally takes 4-6 business days.

Store contact information

Policy detail - Transparent review: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoroute.shop

Phone: 512-947-0602

Physical and return address: 4492 Valley Ln, Rudy, Arkansas, 72952, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).